ace167 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing your winnings, understanding bonuses, placing cricket bets, and keeping your ace167 account safe — answered clearly in one place.
Quick Registration
Creating an ace167 account takes under two minutes. All you need is a valid mobile number, a strong password, and confirmation that you are aged 18 or above. KYC verification is completed before your first withdrawal.
Instant BDT Payments
ace167 supports instant deposits and same-day withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay. No currency conversion fees apply for BDT transactions on the platform.
Cricket Betting Hub
Bet on BPL, IPL, T20 World Cup, and all Bangladesh Tigers internationals with competitive odds. Match, innings, player, and live in-play markets are available on every major fixture.
Welcome Bonus
New ace167 members are eligible for a welcome bonus on their first deposit. Bonus funds are credited automatically and come with clear, fair wagering requirements explained in full in the promotions section.
Bank-Grade Security
ace167 uses 256-bit SSL encryption on all connections, two-factor authentication for account access, and regular third-party audits of its random number generators to guarantee fair play.
Mobile-First Platform
The full ace167 platform — casino games, sports betting, live dealer, and account management — is fully optimised for Android and iOS browsers. No app download is required to play on mobile.
Account & Registration
How do I create an ace167 account?
Creating an ace167 account is straightforward and takes less than two minutes. Visit the ace167 Login page, click the registration option, and fill in your mobile number, preferred username, and a strong password. You will need to confirm that you are aged 18 or above and agree to the Terms & Conditions before your account is activated. Once registered, you can log in immediately and make your first deposit.
What documents do I need to verify my ace167 account?
ace167 requires standard Know Your Customer (KYC) documents before processing your first withdrawal. Acceptable documents include your National ID Card (NID), passport, or driving licence for identity verification, and a recent utility bill or bank statement for proof of address. Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours of submission on business days.
I forgot my ace167 password — how do I reset it?
You can reset your ace167 password directly from the login page by clicking the "Forgot Password" link. Enter the mobile number or email address associated with your account and you will receive a verification code. Once confirmed, you can set a new password immediately. If you no longer have access to the registered mobile number, contact [email protected] with your account username and identity document for a manual reset.
Can I open more than one ace167 account?
No. ace167 strictly permits one account per person. Duplicate accounts — whether registered under different names, mobile numbers, or payment methods belonging to the same individual — are a violation of the Terms & Conditions and will result in account suspension. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before any funds are at risk.
How do I close my ace167 account permanently?
To permanently close your ace167 account, send a written request to [email protected] with the subject line "Account Closure Request" and include your registered username. Before closure is processed, any available balance above ৳500 may be withdrawn provided KYC verification is complete. Account closure is typically actioned within 48 hours. Note that permanent closure is different from self-exclusion — if your reason for closing is related to problem gambling, self-exclusion is often a more appropriate option.
Deposits & Withdrawals
How long does a bKash deposit take on ace167?
bKash deposits on ace167 are credited to your account balance instantly — in most cases within 30 seconds of the transaction being confirmed by bKash. If a deposit has not appeared in your ace167 balance after five minutes, check the transaction status in your bKash app first. If the bKash transaction shows as successful but your ace167 balance has not updated, contact support with the bKash transaction ID and our team will resolve it promptly.
What is the minimum deposit amount on ace167?
The minimum deposit on ace167 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, a minimum of ৳500 applies due to standard inter-bank processing requirements. There is no maximum deposit limit imposed by ace167, though you may set your own voluntary deposit cap through the responsible gaming tools available in your account settings.
What is the minimum withdrawal amount on ace167?
The minimum withdrawal amount on ace167 is ৳500 across all supported payment methods, including bKash, Nagad, and Rocket. Withdrawals below this threshold cannot be processed. To initiate a withdrawal, your account must have completed KYC verification and the withdrawal amount must consist of real-money funds — bonus balances are subject to wagering requirements before they can be withdrawn. See the Bonuses section below for details on wagering.
How long do ace167 withdrawals take to arrive?
ace167 processes withdrawal requests within one to three hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) during standard operating hours in Bangladesh Standard Time. Bank transfer withdrawals typically take one to two business days depending on the receiving bank. Withdrawals submitted on Bangladeshi public holidays may experience slight delays. You will receive a notification once your withdrawal has been dispatched from the ace167 system.
Does ace167 charge any fees on deposits or withdrawals?
ace167 does not charge any platform-side fees on deposits or withdrawals in BDT. All transaction processing costs for standard bKash, Nagad, and Rocket transfers are absorbed by ace167. However, your mobile wallet provider or bank may apply their own standard transaction charges, which are outside ace167's control. Always check your payment provider's own fee schedule if you notice a small deduction on the sending side.
Can I withdraw to a different mobile wallet than the one I deposited with?
For security reasons, ace167 requires that withdrawals are made to the same payment method used for the most recent deposit where possible. This anti-fraud measure prevents funds from being redirected to unauthorised accounts. If you need to change your withdrawal method — for example, if you have switched from bKash to Nagad as your primary wallet — contact [email protected] to verify ownership of the new method before requesting a withdrawal.
Games & Gameplay
What sports can I bet on at ace167?
ace167 offers a broad sports betting market with a strong focus on cricket, which is the most popular betting sport among Bangladeshi players. Available markets include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC events, Bangladesh Tigers home and away series, as well as football, kabaddi, and hockey. Both pre-match and live in-play betting are available for major fixtures, with real-time odds updates throughout each match.
What are the rules for betting on BPL matches on ace167?
BPL betting on ace167 follows standard T20 cricket betting rules. A match must complete at least 10 overs per side for match-result bets to stand. If a match is abandoned or reduced due to weather, Duckworth-Lewis-Stern (DLS) method applies for revised targets. Player-specific markets (top scorer, top wicket-taker) require the player to have batted or bowled at least one delivery for the bet to be settled. Detailed rules are available in the Sportsbook Rules section of your account.
Are the slot games on ace167 fair and certified?
Yes. All slot games available on ace167 use certified Random Number Generator (RNG) technology, meaning every spin outcome is statistically independent and unpredictable. ace167 partners with reputable game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose RNG systems are regularly audited by independent testing laboratories. The published Return to Player (RTP) percentages for each game are accurate and reflect long-term expected returns under fair conditions.
Can I play ace167 games on my mobile phone?
Absolutely. The entire ace167 platform is optimised for mobile browsers on both Android and iOS devices. You do not need to download any app — simply open ace167 in your preferred mobile browser and the site automatically adapts to your screen size. All game categories, including live casino tables powered by Evolution Gaming and Ezugi, slots, and cricket betting, are fully functional on mobile with no feature limitations compared to the desktop experience.
What is the Return to Player (RTP) percentage on ace167 slots?
RTP varies by individual slot title, but the majority of games available on ace167 carry an RTP between 95% and 97%. This means that, over a statistically large number of spins, the game pays back between ৳95 and ৳97 for every ৳100 wagered on average. RTP is a long-term statistical measure — it does not predict outcomes within a single session. The RTP for each specific game is displayed in the game's information panel before you start playing.
Bonuses & Promotions
What welcome bonus does ace167 offer to new players?
ace167 offers new players a welcome bonus on their first deposit, credited automatically when the qualifying deposit is made. The bonus amount and percentage match are displayed on the current promotions page within your account — these figures may vary seasonally, for example during Eid, Pohela Boishakh, or major cricket tournaments. To be eligible, your account must be fully registered and you must opt in to the welcome bonus offer before making the qualifying deposit.
What is a wagering requirement and how does it work on ace167?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus funds before they can be converted into withdrawable real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. Not all game types contribute equally — slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Full contribution rates are listed in each bonus's terms.
Do ace167 free spins winnings count as real money?
Free spin winnings on ace167 are initially credited as bonus funds rather than real money, and are subject to the wagering requirement specified in the free spin promotion's terms. Once the wagering requirement is met within the stated validity window, the converted amount becomes real money and is fully withdrawable. Free spins that expire before their wagering requirement is completed are forfeited automatically. Always check the expiry date and wagering terms when accepting any free spin offer.
Does ace167 have a loyalty or VIP programme?
Yes. ace167 runs an ongoing loyalty programme that rewards consistent play with points redeemable for bonus credits, free spins, and exclusive promotions. Higher activity levels unlock VIP tiers that come with dedicated account managers, faster withdrawal processing, higher deposit limits, and invitations to special seasonal events — including promotions tied to the BPL season, IPL, and major Bangladeshi festivals. Full details of the current loyalty tier structure are available in your account's Rewards section.
Can I use my bonus funds on cricket betting at ace167?
Whether bonus funds can be used on sports betting, including cricket, depends on the specific bonus offer. Some ace167 promotions are sports-specific and valid for cricket or sportsbook markets, while others are restricted to casino games or slots. Always read the "Eligible Games" section in the individual bonus terms before wagering bonus funds. Using bonus funds on ineligible game types will not contribute toward the wagering requirement and may result in the bonus being voided.
Safety & Responsible Gaming
Is ace167 safe to use in Bangladesh?
ace167 is a safe and secure platform built with player protection as a core priority. All connections to the site are encrypted using 256-bit SSL technology, the same standard used by international banks. Player funds are held in segregated accounts, financial transactions are processed through verified payment partners (bKash, Nagad, Rocket), and all casino games use certified RNG software. The platform enforces strict age verification and KYC checks to maintain a secure environment for all registered players.
What is the minimum age to play on ace167?
The minimum age to register and play on ace167 is 18 years. This is a strict, non-negotiable policy. All players are required to confirm their age during registration, and identity documents confirming date of birth are verified before the first withdrawal is processed. Any account found to belong to a person under 18 is immediately closed, all deposits are returned, and the individual is permanently barred from re-registering. If you share a device with minors, please ensure your ace167 account is always logged out after use.
How do I set deposit limits on my ace167 account?
Deposit limits can be set directly from the Responsible Gaming section within your ace167 account settings. You can choose a daily, weekly, or monthly cap in BDT. Once set, the limit is enforced immediately and cannot be exceeded regardless of which payment method (bKash, Nagad, Rocket, or bank transfer) you use. Reducing a limit takes effect instantly. Increasing a limit is subject to a mandatory 48-hour cooling-off period to prevent impulsive changes during an active session.
How do I self-exclude from ace167 if gambling is becoming a problem?
You can activate self-exclusion on ace167 in two ways: through the Responsible Gaming section of your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request" and your registered username. Self-exclusion takes effect within one hour of the request, suspends all login and gameplay access, and cannot be reversed during the active exclusion period. Periods range from a minimum of six months to permanent closure. If gambling is causing you distress, please reach out immediately — our team responds around the clock.
How does ace167 protect my personal and financial data?
ace167 protects all personal and financial data using 256-bit SSL encryption on every page and transaction. Payment credentials (bKash PINs, card numbers, bank account details) are never stored on ace167 servers — transactions are processed directly through the respective payment gateways. Account data is stored on secured servers with access restricted to authorised personnel only. ace167 does not sell or share player data with third-party advertisers. Full details are available in the Privacy Policy.
Ready to Play at ace167?
Now that your questions are answered, explore Bangladesh's premier online casino and sports betting platform — from live cricket betting to premium slots and live dealer tables.