Responsible Gaming at ace167

1. Our Commitment to Safe Play

ace167 was built on the principle that online gambling should be a safe and enjoyable pastime for players across Bangladesh — never a source of financial stress, family conflict, or personal harm. Responsible gaming is not a regulatory checkbox for us; it is an active, ongoing operational priority that shapes how we design the platform, how we monitor player activity, and how we respond when a player signals distress.

We maintain a dedicated player protection framework that includes automated monitoring of gambling behaviour, proactive outreach to players showing signs of excessive play, and a suite of free, self-service tools that every player can activate at any time from their account settings. These tools are not hidden behind support tickets — they are accessible directly within your account dashboard, available around the clock.

Our support team is trained specifically in responsible gambling best practices. When a player contacts ace167 about a gambling concern, the team is instructed to prioritise wellbeing over retention — meaning that if self-exclusion or account closure is the right outcome for a player, we facilitate it promptly and without pressure to continue playing.

2. 18+ Age Restriction Policy

ace167 operates a strict 18+ age restriction policy with zero tolerance for underage access. Gambling is an adult activity that requires financial awareness, emotional maturity, and the capacity to make informed decisions about risk. Persons under the age of 18 are legally and ethically prohibited from using the ace167 platform in any capacity.

Age verification is conducted at two points in the player journey. First, all players are required to confirm they are aged 18 or above during account registration. Second, before any withdrawal is processed, the ace167 compliance team verifies identity documents — including the player's date of birth — against the registration details provided. Any account found to belong to a person under 18 years of age is closed immediately, all deposits are returned, and the individual is permanently barred from registering a new account.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend the following practical steps to prevent underage access to ace167 and other gambling platforms:

• Always log out of your ace167 account after each session, especially on shared mobile devices.
• Enable a screen lock or PIN on your device that only you know.
• Do not save your ace167 login credentials in a browser that younger family members can access.
• Use your device's built-in parental control features to block gambling-related websites.
• Talk openly with children and teenagers about the nature of gambling and why it is an adult activity.

3. Warning Signs of Problem Gambling

Problem gambling develops gradually and is often difficult to recognise from the inside. Most people who develop a gambling problem do not set out to gamble excessively — it tends to escalate over time as the brain seeks the excitement of the next win. Being aware of the warning signs is the first step toward addressing them.

The following behaviours are recognised indicators that gambling may be becoming a problem. This list is provided for self-awareness purposes, not as a clinical diagnosis. If several of these descriptions feel familiar to you, we encourage you to use ace167's responsible gaming tools or reach out to support.

4. Self-Assessment Questions

The following questions are adapted from widely used problem gambling screening frameworks. Read each question honestly and consider how frequently the described situation has applied to your gambling behaviour over the past twelve months. If you answer "yes" to three or more of these questions, we strongly encourage you to take a time-out and contact the ace167 support team.

5. Responsible Gaming Tools

ace167 provides a comprehensive set of responsible gaming tools that are built directly into the platform. Every tool described below is free to use, available to all registered players, and can be activated without contacting support — though support is always available if you need guidance. These tools are designed to put meaningful control back in your hands.

6. Self-Exclusion & Time-Outs

Self-exclusion is the most powerful responsible gaming tool available on ace167. It is designed for players who recognise that they need a significant break from gambling — whether for a defined period or permanently. ace167 treats all self-exclusion requests with the utmost seriousness and processes them as a matter of urgency.

How to Request Self-Exclusion

There are two ways to activate self-exclusion on ace167:

• Via Account Settings: Log in to your ace167 account, navigate to the Responsible Gaming section within your account settings, select "Self-Exclusion", choose your desired exclusion duration, and confirm. The exclusion takes effect immediately upon confirmation.
• Via Support Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting. The support team processes all such requests within one hour, at any time of day or night, including weekends and public holidays.

What Happens During Self-Exclusion

• Your account is suspended immediately — you cannot log in, deposit, or place any bets or wagers.
• All active promotional bonuses and pending free spins are voided and forfeited for the duration of the exclusion.
• Any available account balance above ৳500 may be withdrawn before the exclusion takes effect, provided KYC verification is complete. Contact support to arrange this.
• ace167 will not send you any promotional or marketing communications during the self-exclusion period.
• The self-exclusion cannot be reversed, shortened, or cancelled during the active period — this is intentional and is a key feature of the tool's effectiveness.

Returning After Self-Exclusion

At the end of a defined self-exclusion period, your account does not automatically reactivate. You must submit a written reactivation request to [email protected]. ace167 applies a mandatory 48-hour reflection period between the end of the exclusion and the reactivation of the account, during which our team may offer additional responsible gaming resources. Permanent self-exclusion cannot be reversed under any circumstances.

7. Deposit & Loss Limits

Setting deposit and loss limits is one of the most practical steps a player can take to maintain control over their gambling expenditure. ace167 strongly recommends that all players — not just those experiencing problems — configure spending limits as a matter of routine good practice, just as you would set a budget before any leisure activity.

How Deposit Limits Work

Deposit limits are configured in BDT and can be set on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳5,000, meaning that regardless of how many separate deposits you make during the week, the total amount deposited via bKash, Nagad, Rocket, or any other payment method cannot exceed ৳5,000 until the weekly period resets.

When a deposit attempt would cause your total to exceed the limit, the transaction is declined automatically and you are shown a notification explaining why. The limit resets at the same time each day, week, or month depending on the period you have selected.

How Loss Limits Work

Loss limits cap the net amount you can lose within a period, rather than the amount you deposit. This is particularly useful if you regularly withdraw winnings, as a deposit limit alone would not accurately reflect your actual gambling expenditure. When your net losses reach the threshold you have set, further wagering is suspended for the remainder of the period.

Changing Your Limits

ace167 applies the following rules to limit changes to protect players from impulsive decisions:

• Decreasing a limit: Takes effect immediately. You can reduce your deposit or loss limit at any time, and the new lower limit is enforced from the moment you confirm the change.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period. The increased limit does not take effect until 48 hours after the change is requested. This delay is intentional — it prevents players from raising limits in the heat of the moment during a losing session.
• Removing a limit entirely: Treated the same as an increase — subject to a 48-hour delay before the limit is removed.

8. Getting Help & Support

If you feel that gambling on ace167 or anywhere else is becoming a problem for you or someone you care about, please reach out. Asking for help is the right decision, and there is no shame in it. The following resources and channels are available to you.

Tips for Supporting Someone Else

If you are concerned that a family member or friend in Bangladesh has a gambling problem, the following approaches can help you start a constructive conversation:

• Choose a calm, private moment — avoid confronting the person immediately after a gambling session when emotions may be heightened.
• Express concern from a place of care rather than judgment. Use "I" statements: "I am worried about you" rather than "You have a problem."
• Avoid covering gambling-related debts, as this can inadvertently enable continued gambling behaviour.
• Encourage the person to contact ace167 support or a professional counsellor, and offer to assist them in making that contact.
• Take care of your own mental health during this process — supporting someone with a gambling problem can be emotionally demanding.