ace167 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ace167 ("ace167", "the Platform", "we", "us", "our") governing your access to and use of the ace167 website at https://ace167.app, including all associated games, sports betting markets, promotional offers, payment services, and support channels.

By creating an account on ace167, depositing funds, or participating in any game or betting activity offered through the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any provision of these Terms, you must not use the ace167 platform.

ace167 reserves the right to amend, update, or replace these Terms at any time and for any reason. Where changes are material, ace167 will notify registered players via their account email address or a prominent notice on the platform. Your continued use of ace167 following the publication of any revised Terms constitutes your acceptance of those revisions. It is your responsibility to review these Terms periodically to remain informed of any changes.

2. Eligibility & Age Restriction

To be eligible to register and use the ace167 platform, you must satisfy all of the following conditions at all times:

• You must be at least 18 years of age. ace167 strictly prohibits access by minors. Creating an account while under 18 is a violation of these Terms and will result in immediate account closure and forfeiture of all funds deposited.
• You must be a natural person, acting in your personal capacity, and not on behalf of a company, corporate entity, or third party.
• You must not be subject to any self-exclusion agreement, temporary suspension, or permanent ban from ace167 or from any other gambling platform where such exclusion is recognised.
• You must not be accessing the platform from any jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to ensure that your use of ace167 complies with the laws of your local jurisdiction.
• You must provide truthful, accurate, and complete information during the registration process. Providing false information, including a false date of birth, constitutes grounds for immediate account suspension and forfeiture of funds.

ace167 employs age verification procedures at the point of registration and again prior to processing any withdrawal. Verification is carried out using Bangladeshi National Identity Documents (NID), valid passports, or other government-issued photo identification. ace167 reserves the right to request age and identity verification documents at any time during the lifecycle of an account.

3. Account Registration & Security

To participate in any real-money game or sports betting market on ace167, you must first create a registered account. Registration is free of charge and requires you to provide accurate personal information including your full legal name, date of birth, residential address in Bangladesh, and a valid mobile number linked to your bKash, Nagad, Rocket, or Upay wallet.

3.1 Single Account Policy

Each player is permitted to hold exactly one registered ace167 account. Opening, operating, or benefiting from more than one account — whether directly or through a third party — is strictly prohibited. Where duplicate accounts are identified, ace167 will close all but the earliest-created account, void any bonuses received across duplicate accounts, and may permanently suspend the player from the platform.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your ace167 login credentials. You must not share your username or password with any other person. ace167 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain password security. If you suspect that your account has been accessed without your authorisation, you must contact ace167 support immediately at [email protected].

3.3 Know Your Customer (KYC) Verification

ace167 is required to verify the identity of all players prior to processing withdrawals. KYC verification requires submission of a valid government-issued photo ID (NID or passport) and, where applicable, proof of address. Documents are reviewed within 24 hours of submission. Documents are stored securely in accordance with ace167's Privacy Policy and deleted once verification is confirmed. Failure to complete KYC verification within a reasonable period of a withdrawal request may result in the withdrawal being held or the account being suspended pending verification.

3.4 Account Information Updates

If any of your registered account information changes — including your contact mobile number, email address, or residential address — you must update your account details promptly. ace167 cannot be responsible for payment failures or communication failures arising from outdated account information provided by the player.

4. Deposits, Withdrawals & Payments

ace167 processes all player transactions exclusively in Bangladeshi Taka (BDT). There are no currency conversion fees applied to deposits or withdrawals. The platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (UCB Bank).

4.1 Deposits

• The minimum deposit amount is ৳500.
• Deposits are credited to your ace167 account balance within seconds of confirmation by the payment provider.
• ace167 does not charge any fees on deposits. However, your mobile financial service provider may apply their own transaction fees — please check with bKash, Nagad, Rocket, or Upay directly.
• You must only deposit funds from a payment account registered in your own name. Depositing funds from a third-party wallet is a violation of these Terms and may result in account suspension.
• ace167 reserves the right to impose deposit limits for player protection purposes, and players may set their own deposit limits via the responsible gaming tools available in their account dashboard.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete.
• Verified accounts receive same-day withdrawal processing during Bangladesh Standard Time (UTC+6) business hours.
• ace167 reserves the right to request additional verification documents before processing any withdrawal, particularly for first-time withdrawals or unusually large amounts.
• Withdrawal requests are final once confirmed. If you require a correction to a submitted withdrawal, contact support immediately — ace167 will attempt to assist but cannot guarantee cancellation once processing has commenced.
• Winnings derived solely from bonus funds that have not met applicable wagering requirements cannot be withdrawn. See Section 5 for bonus terms.

5. Bonuses & Promotions

ace167 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are governed by the specific terms and conditions published alongside each individual offer, in addition to the general bonus terms set out in this section. In the event of a conflict between general bonus terms and specific offer terms, the specific offer terms take precedence.

5.1 Wagering Requirements

All bonuses awarded by ace167 are subject to wagering requirements unless explicitly stated otherwise. Wagering requirements specify the number of times that a bonus amount (or bonus plus deposit amount, depending on the specific offer) must be wagered before any associated winnings can be withdrawn as real funds. The applicable wagering requirement is stated clearly on each individual bonus offer page before the offer is activated.

5.2 Bonus Eligibility

• Bonuses are available to players who have completed account registration and, where applicable, KYC verification.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• ace167 reserves the right to withdraw any bonus offer at any time without prior notice, provided that any bonus already credited to a player's account and actively being wagered is honoured under the terms applicable at the time of activation.
• Bonuses obtained through fraudulent means, including the creation of multiple accounts or the use of ineligible payment methods, will be voided and the associated account suspended.

5.3 Bonus Expiry

All bonuses have an expiry period, stated on the individual offer. Bonus funds that are not wagered within the stated period will automatically expire and be removed from the player's account. Expired bonuses cannot be reinstated. It is the player's responsibility to be aware of bonus expiry dates.

5.4 Game Contribution to Wagering

Not all games contribute equally toward satisfying wagering requirements. Slots typically contribute 100% of each bet toward the requirement. Live casino games, table games, and sports betting markets may contribute at a lower rate, as specified in the individual bonus offer terms. Playing games with low or zero contribution rates while attempting to clear a bonus is permitted but will not efficiently progress the wagering requirement.

6. Game Rules & Fairness

All casino games available on ace167 are supplied by certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by the specific rules published within the game itself, accessible via the information panel before or during play. Players are encouraged to read the rules of each game before wagering real money.

6.1 Random Number Generation

All slot and RNG (Random Number Generator) table games use certified random number generation to determine game outcomes. Game outcomes are statistically independent of all previous outcomes. RTP (Return to Player) percentages are independently verified and published for each game. ace167 does not modify RTP settings from the certified defaults provided by game studios.

6.2 Live Dealer Games

Live dealer games streamed by Evolution Gaming and Ezugi are conducted by trained professional dealers in certified studio environments. Game outcomes in live dealer sessions are determined by physical means (cards, roulette wheels) and are not subject to software manipulation. ace167 has no control over the outcome of individual live dealer hands or spins.

6.3 Sports Betting

Sports betting markets offered by ace167 — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and hockey — are based on real-world sporting events. Odds are set and updated by ace167's sports data providers in real time. ace167 reserves the right to void any bet placed on a market where the outcome is in doubt due to match abandonment, postponement, or result dispute. Settlement of all bets is final once confirmed. Disputes regarding bet settlement must be raised with support within 72 hours of settlement.

6.4 Technical Malfunctions

In the event of a technical malfunction affecting a game or betting market, ace167 reserves the right to void affected bets and return stakes to players. ace167 is not responsible for losses incurred as a result of a player's own device, browser, or internet connection issues. If a player experiences a disconnection during a live casino session or a sports betting event, the bet will be settled according to the result of the event regardless of disconnection.

7. Prohibited Conduct

The following activities are strictly prohibited on the ace167 platform. Violation of any prohibition listed in this section may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to law enforcement authorities:

• Fraud and Misrepresentation: Providing false identity information, falsifying documents submitted for KYC verification, or misrepresenting your age, location, or identity in any other way.
• Duplicate Accounts: Creating or operating more than one ace167 account, whether under your own name or under any other name or identity.
• Bonus Abuse: Exploiting bonus offers through coordinated play, matched betting using bonus funds in a manner designed to circumvent wagering requirements, or systematically claiming offers outside their intended scope.
• Collusion: Cooperating with other players to gain an unfair advantage in any game, including sharing hole cards in poker variants, or coordinating bets in live dealer games.
• Automated Betting Software: Using bots, scripts, macros, or any automated system to place bets, play games, or interact with the platform in place of genuine human participation.
• Money Laundering: Using ace167 to deposit, wager, and withdraw funds for the purpose of concealing the origin of those funds. ace167 cooperates fully with relevant law enforcement agencies and financial intelligence authorities.
• Chargebacks: Initiating fraudulent chargeback requests against deposits made to ace167 through bKash, Nagad, Rocket, Upay, or any other payment method.
• Exploiting Errors: Taking advantage of software bugs, display errors, mispriced odds, or system errors to place bets or play games in a manner that is clearly outside normal operating parameters. Any winnings accrued through exploitation of errors are void and will be removed from the account.

8. Responsible Gaming

ace167 is committed to providing a gambling environment that promotes responsible play. Gambling is intended to be a form of entertainment. If gambling ceases to be enjoyable, or if you find yourself gambling beyond your means, you are encouraged to use the responsible gaming tools available on the platform and to seek help from a qualified support resource.

8.1 Player-Set Limits

All ace167 players may set the following limits directly from their account dashboard without requiring a support ticket: daily, weekly, and monthly deposit limits; daily, weekly, and monthly loss limits; and session time limits. Limits are applied immediately upon activation. Requests to increase a limit are subject to a 24-hour cooling-off period before the increase takes effect. Requests to reduce a limit take effect immediately.

8.2 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period ranging from 24 hours to permanent self-exclusion, accessible directly from the account dashboard or by contacting support at [email protected]. During a self-exclusion period, the player's account will be locked and no deposits will be accepted. Self-exclusion periods cannot be reversed before the selected period has elapsed. Permanent self-exclusion is final.

8.3 Reality Checks

Players who set session time limits on their accounts will receive a full-screen reality check notification when their session duration reaches the limit. The reality check displays the duration of the current session, net win or loss position for the session, and prompts the player to confirm whether they wish to continue playing.

8.4 Support Resources

If you believe that your gambling activity is causing harm to you or your family, please contact ace167 support immediately via live chat or at [email protected]. Our team is trained to provide responsible gaming guidance and to activate protective measures on your account without delay. ace167 support operates on Bangladesh Standard Time (UTC+6) every day of the year.

9. Intellectual Property

All content on the ace167 platform — including but not limited to the ace167 brand name, logo, website design, graphical elements, written content, software, game interfaces, and promotional materials — is the intellectual property of ace167 or its licensed third-party providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ace167 platform for personal, non-commercial gambling purposes in accordance with these Terms. This licence does not include the right to reproduce, distribute, publish, reverse-engineer, disassemble, create derivative works from, or commercially exploit any part of the ace167 platform or its content.

Game content is owned by the respective game studios (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others) and is licensed to ace167 for display on the platform. Players may not record, stream, or broadcast gameplay from ace167 for commercial purposes without prior written consent from ace167 and the applicable game provider.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ace167 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to gambling losses, loss of profits, loss of data, interruption of service, or any other commercial or personal loss.

ace167 provides the platform on an "as is" and "as available" basis. While ace167 makes every effort to ensure that the platform is available at all times and that games and payment services operate correctly, ace167 does not warrant uninterrupted or error-free operation of the platform. Planned and unplanned maintenance periods may cause temporary unavailability of some or all platform features.

ace167 is not responsible for the accuracy of odds offered by third-party sports data providers, or for any loss incurred as a result of a player acting on information provided through the platform's sports betting markets. Odds are subject to change at any time prior to bet placement.

Nothing in these Terms limits ace167's liability for fraud, wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

11. Account Closure & Termination

11.1 Closure by Player

You may close your ace167 account at any time by contacting support at [email protected]. Prior to closure, any available real-money balance (excluding uncleared bonus funds that have not met wagering requirements) will be returned to your registered payment method upon completion of identity verification. Account closure requests are processed within 3 business days.

11.2 Suspension or Termination by ace167

ace167 reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms; provision of false or fraudulent information; engagement in prohibited conduct as described in Section 7; failure to complete KYC verification within a reasonable period; account inactivity exceeding 12 consecutive months; or where required by applicable law or a regulatory instruction.

11.3 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or betting activity has been recorded for a continuous period of 12 months. ace167 will notify the registered email address before applying any inactive account fees. If the account remains inactive following notification, a monthly dormancy administration fee of ৳200 (or the remaining account balance, whichever is lower) may be deducted from the account balance until the balance reaches zero or the account is reactivated.

12. Governing Law & Disputes

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with applicable law. ace167 operates as a platform principally serving players in Bangladesh and applies fair and transparent rules designed to reflect the reasonable expectations of players in that market.

If you have a complaint or dispute relating to your ace167 account, a game outcome, a payment, or the application of these Terms, you should first contact ace167 support via live chat or at [email protected]. ace167 aims to acknowledge all formal complaints within 24 hours and to provide a substantive resolution within 5 business days.

ace167 commits to resolving player disputes fairly and transparently. Where a dispute cannot be resolved through ace167's internal complaints process, players may seek independent arbitration. ace167 will cooperate fully with any such process and provide all relevant account data and transaction records as required.

These Terms constitute the entire agreement between you and ace167 in respect of your use of the platform and supersede all prior agreements, representations, or understandings between the parties on the same subject matter. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.